Returns, Refunds & Exchanges

At Eliss and Stone, we want you to love every piece you order. That's why we back everything we sell with a 90-day, no-questions-asked guarantee.

Where can we reach you?

Our Customer Service team is always available and will respond within 24 hours. Reach them at:

• Email: support@elissandstone.com

To help us resolve things quickly, please include your order number, a description of your issue, and the email address (plus first and last name) used when you made the purchase. We'll get back to you within 24 hours.

Am I eligible to return my order?

Yes — you're eligible to return your order within the 90-day period covered by our guarantee. Please follow the steps below:

1. Email our support team at support@elissandstone.com
2. Follow the instructions provided by our support specialist
3. Once your request is approved, you'll receive a confirmation email with shipping guidelines

What items are non-refundable?

Our 90-day money-back guarantee gives you a risk-free way to try Eliss and Stone. If you're not fully satisfied with your purchase, we'll refund the full amount you paid, provided the item is returned in its original, unworn condition.

I received a damaged item. What should I do?

If your item arrived damaged, email us within 7 days of the delivery date with a brief description and a photo or video of the damage. We'll issue a replacement at no cost — only the shipping and handling fee for the replacement applies. To help us move quickly, please use this format:

Subject line: Damaged or Defective Item

• Order No.:
• Full name:
• Description and photo (or video) of the item:
• Contact email address:

My order was lost in transit or stolen

If your package appears lost or was stolen after delivery, please reach out to your local postal service or carrier first to report it, as they can often locate or investigate the shipment. Then contact us at support@elissandstone.com with your order number and we'll help however we can. We cannot guarantee automatic replacement of lost or stolen packages once they've left our hands, but we're happy to work with you on next steps.

How do I ship back my item?

Instructions for returning your item are included in the email you receive after your return request is approved. Note: customers are responsible for return shipping costs — we don't provide prepaid return labels. Please don't send an item back without first getting approval from our team.

What are my refund options?

• Refund to your original payment method
• Store credit (if you prefer)

How soon will I get my refund?

Once your return is received and inspected, we'll email you about the approval or rejection of your refund within 7 business days. Items must be returned in good, unworn condition.

Late or missing refunds

If you haven't received your refund yet:

1. Double-check your bank account — refunds can take a few days to post.
2. Contact your credit card company, as it may take time to officially post the refund.
3. Contact your bank, as there's often a processing period before a refund appears.

If you've done all of this and still haven't received your refund, email us at support@elissandstone.com.

We reserve the right to modify this return policy at any time.

Thank you for choosing Eliss and Stone. We appreciate your business.

Have questions? Email us at support@elissandstone.com — we're happy to help.