Shipping Policy

Shipping Countries

This shipping policy applies to orders delivered to: United States, Canada, New Zealand, Australia, and the United Kingdom.

Below you will find our estimated shipping and delivery times for all orders.

Order Processing Time

Orders are processed within 1–3 business days before shipment.

Estimated Delivery Time

Estimated total delivery time is 6–10 business days.

Please note that delivery estimates include processing and transit time and may vary depending on destination, local carrier operations, customs procedures (if applicable), seasonal demand, or other circumstances outside of our control.

Shipping Costs

• Flat shipping rate: $4.95 USD
• Free shipping on orders above $40 USD

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Where can I find my tracking number?

After your order has been shipped, you will receive an email containing your tracking number.

If you have not received your tracking information or experience issues with tracking updates, please contact us at: support@elissandstone.com

Our support team will assist you as quickly as possible.

Unexpected Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to high order volumes, customs processing, or carrier disruptions.

If your order exceeds the estimated delivery timeframe, please contact us and we will investigate the shipment and assist where possible.